This Terms and Conditions document governs the use of illumifree.com including shopping and participation in promotions run by illumifree.
Please read these terms and conditions carefully before using the website operated by illumifree (‘our’, ‘we’ or ‘us’).
By using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website as they may be modified and posted on our website from time to time.
If you do not wish to be bound by these terms and conditions then you may not use our website.
PricingAll prices shown are in Singapore Dollars and inclusive of GST (Goods and Services Tax) of 7% but exclusive of delivery charges. We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
PaymentWe only use PayPal for the processing of payments. Goods will only be dispatched once full payment has been received and funds have been cleared.
An automatic email confirmation of the order will be sent to the customer's registered email address. We reserves the right to review and/or cancel orders containing information that cannot be verified.
Cancellation of OrdersIn order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact us within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and we will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
Returns and ExchangesWe recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase with 30 days of purchase, please contact us at firstname.lastname@example.org to arrange a full refund or replacement. Please note: we cannot refund postage and packaging unless goods are faulty.
There is no return or exchange for sale items.
We will not accept any goods that have been used, altered, damaged, or have their labels removed.
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within 30 days of receiving your goods.
Receiving a RefundOnce your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. We reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.
Availability of ProductsWe will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond our control may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
Limitation of LiabilityOur liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in beach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if we are informed of the possibility of such damages.
Law and JurisdictionThis website and any contract for your purchase from us is governed by and has to be interpreted under the Law of Singapore, and will be subject to the jurisdiction of the Singapore courts. The Laws of Sale and contract by any other country do not apply.
Believe. Be free.
illumifree™ is a Singapore skin care brand, dedicated to offering the finest quality, highest performance products, formulated with luxury and prestige ingredients. With a team gathered from the industry’s top beauty companies, you will find expertise behind each product brought direct to you.
It is our ultimate passion to offer skincare with high performance ingredients and innovative technology that can be offered to all women.
We promise, we won't send you any spam. Just love.